State Farm® Insurance Agent Lakitsia Gaines

"Lakitsia Gaines' firm provides excellent, professional, customized full-financial services to my family. We are completely satisfied."

"From the time I met Alex Newby he's been nothing but very helpful, professional, knowledgeable and quite the sense of humor and even a touch of spirituality as well! Well rounded! Even with Life Insurance, car insurance and homeowners ins. Way to go Alex your invited to the next family cook out, lol Many Blessings to you!! Melisa D"

"I should rate this agency - Zero stars.Horrible experience. It is too long to explain the public what I went thru .I canceled my policy 9/2 of last year. This agency not only did not cancel my policy on time but I spent 4 month and still waiting for my refund.Now I called Jasmine and they had my address wrong. I honestly believe this agency made all this mistakes on purpose. Can not conceive so many mistakes during 4 month unless incompetence.Too many mistakes.Hope nobody else goes thru this. I’m glad I left to other insurance company. Very sad that this agency represents State Farm which is standard company Ps in reviewing other refund 2 years ago another person had similar issue on getting her refund back. Too much of coincidence"

"Amazing customer service , personally I have been in the market for a new vehicle and Frank was very helpful in giving me potential quotes on what the insurance on my vehicle would be. I definitely recommend this office if you are having troubles with your current insurance company. Amazing, outstanding and top tier service !!! 5 stars all around!"

"Lakitsia and her team are phenomenal!!! We met with Lakitsia nine years ago and been with State Farm since. Lakitsia is honest, available at all times, and provides financial advice and literature that’s been extremely beneficial to her clients. Most importantly, if she can’t give you a better deal on a product or service you already have, she will honestly let you know. We respect and appreciate that!! I strongly recommend Lakitsia and her team for financial planning as well as insurance needs. You won’t be disappointed!!"

"Luckily I've only had to call for AAA service for a flat tire. Thanks to your office for the quick response."

"The customer service was exceptional. I was so grateful that State Farm call and follow back up with me. The process was smooth and the Rep was AWESOME. Thank you!"

"Jessica was very professional understanding and prompt with answers and communication thank you"

"I've been with State Farm Insurance for 8yrs and received nothing but excellent customer service. Lakitsia Gaines office gets the job done, makes sure you understand your insurance, and always update on any changes. They offer great discounts on my auto and renters insurance. Thank you for looking out for us (customers)during Covid-19."

"I don't like to write negative comments about others. We all have our day."

"On time. Responsive. And cost effective. One of the best State Farm Agents!"