State Farm® Insurance Agent Lakitsia Gaines

"Great Insurance Agent. Would Highly Recommend!"

"Wonderful team. State Farm had been consistently there for all my car Insurance needs👍 Bedt price best service!"

"I have known the agent few years but I finally got my home/auto insurance from Statefarm thanks to Alex. He was patient and very informative. Most important part is the quote was much more reasonable compared to others."

"I’m more than happy to leave Ms.Gaines an A Star review. She is professional, kind and willing to make sure you understand before you sign on the dotted line. Her staff is wonderful and responds to any requests asap. She is my parent’s agent as well. You can’t go wrong with her, you will only go right. Thanks Ms. Gaines"

"Dealing with this agency for about 2 to 3 years every time I call agent is never available. Never get a call back with a reasonable matter of time maybe a day or two days after five questions really disappointed"

"I want to take this time out to say thank you. Thank you Ms. Barnes you have no idea how much I appreciate you and your hard work and dedication you give your all. You are passionate and patient. Those two qualities you can not teach. I truly appreciate you as my agent. I can get all my things done with no worries. That’s a blessing. I was referred by a friend and I referred many to you, because you are the truth. Thank you again for everything you assist me with."

"I’ve had experiences with different insurance companies over the years, but working with Kamaya at State Farm has truly been the best. Her knowledge is unmatched—she explains every detail clearly, makes sure you fully understand your coverage, and always goes the extra mile to find the best options. What sets Kamaya apart is her patience, professionalism, and genuine care for her clients. She doesn’t rush you, answers every question with confidence, and makes the entire process easy and stress-free. Whether it’s auto, home, or life insurance, she knows her stuff and delivers with a smile."

"Kam was excellent helping me switch from Progressive to State Farm. I ended up with better coverage and a cheaper rate for home + auto! Thanks Kam!"

"State Farm is a lifesaver! Two weeks ago, my parked car was hit when another driver (insured by Progressive) accidentally accelerated into it. Despite having a police report and clear building video proving I wasn’t even in the car, Progressive spent 1.5 weeks "investigating" and was nearly impossible to reach. Fed up, I finally called State Farm. Within one hour, they had everything 100% handled—from the body shop to the rental car. Two days later, my car was fixed while Progressive was still "looking into it." State Farm is truly the first and last stop you’ll ever need. Thank you!"

"The service I get at State Farm from my rep Alex is just amazing. I could not be happier."

"We have insured our car with this State Farm agency for the last 3 years! Throughout this time we have received outstanding services! The premiums are also the best in comparison with other agencies for the exact same coverage! I recommended them to a dear friend of mine. She too is very happy with the services and the premium. I feel blessed to have found them!"

"I am very happy with Kamaya, she has a great customer service with me and also she was very helpfull with me and my son. People like her is what we need always, very pleasant."

"Customer service is POOR. You call and is always told the person you need to speak with is on the phone. You have to keep calling and calling and complain before you get someone to listen. I'm also and will transfer my accounts to another agent. It takes day before to get any help.( 3 auto coverage and 1 homeowner policy)"

"Alex And Janelli at the Hallendale office were extremely helpful. They both went above and beyond to help me with some issues."

"I've never spoken to Lakitsia Gaines, but the staff that answers the phone are always courteous and professional. I always experience great service especially from Jen. Overall, I consider Jen my agent because she is always ready to help me and answer all of my questions. Jen is very kind and always follows up with me as promised. Thank you Jen and staff!"

"Highly recommend. Always prompt on responding and there when you need assistance."

"It is definitely an agency with troubles meeting customer expectation. At every level there are issues. I managed working around them at the expense of my own time. Most concerning however, and what I noticed over past couple of years is the high turnover in staff, leading to many of the issues. I m at the point where I m planning to try a different agency."

"Muy buena experiencia, con esta compañía"

"When Giles statefarm closed and Latkiesha statefarm took over they never missed a beat with the excellent customer service they care. I appreciate Saribel for her kindness and willingness to assist. Best insurance."

"Lakitsia Gaines' firm provides excellent, professional, customized full-financial services to my family. We are completely satisfied."

"horrible experience. gave me a difficult time to cancel the policy, I was reaching out an other insurance agent. Very rude. I do not recommend. They wanted to cancel the policy on their time. As a licensed agent I always work with my customers & they did the complete opposite."

"From the time I met Alex Newby he's been nothing but very helpful, professional, knowledgeable and quite the sense of humor and even a touch of spirituality as well! Well rounded! Even with Life Insurance, car insurance and homeowners ins. Way to go Alex your invited to the next family cook out, lol Many Blessings to you!! Melisa D"

"I had a few issues with not receiving invoices for payments due on my auto and homeowners policy. I receive a text and a letter stating they were late. I e been with State Farm for 30 plus years and never had an issue. I replied to my agent Lakitsia Gaines and Saribel replied right back to me and with in minutes the issue was resolved. Saribel is a model employee and should be recognized for her commitment to excellent service! 10 Stars to Saribel!!!"

"I should rate this agency - Zero stars.Horrible experience. It is too long to explain the public what I went thru .I canceled my policy 9/2 of last year. This agency not only did not cancel my policy on time but I spent 4 month and still waiting for my refund.Now I called Jasmine and they had my address wrong. I honestly believe this agency made all this mistakes on purpose. Can not conceive so many mistakes during 4 month unless incompetence.Too many mistakes.Hope nobody else goes thru this. I’m glad I left to other insurance company. Very sad that this agency represents State Farm which is standard company Ps in reviewing other refund 2 years ago another person had similar issue on getting her refund back. Too much of coincidence"

"Doubled my rates … I’m concerned"